Incorrect or Damaged Items: If you receive incorrect or damaged items, we will offer a full refund or replacement.
Unsatisfactory Quality: If you are dissatisfied with the quality of the products, we will consider a refund or replacement on a case-by-case basis.
Cancellation Requests: If you cancel your order before it is shipped, you may be eligible for a full refund.
2. Refund Process
Contact Customer Support: To initiate a refund, please contact our customer support team within 24 hours of receiving your order.
Provide Details: Be prepared to provide your order number, a description of the issue, and any relevant photos or documentation.
Refund Processing: Once we have reviewed your request and gathered the necessary information, we will process your refund as soon as possible.
3. Refund Methods
Original Payment Method: Refunds will generally be issued to the original payment method used for the purchase.
Processing Time: Please allow 3-5 business days for the refund to appear on your account.
4. Exceptions
Perishable Items: Refunds for perishable items, such as fresh produce, may not be granted if they have been consumed or spoiled.
Sale Items: Sale items may have limited or no refund eligibility.
5. Additional Notes
Shipping Costs: Refundable amounts may exclude shipping costs, unless the return is due to our error.
Restocking Fees: In certain cases, a restocking fee may apply.
Customer Satisfaction: We strive to ensure your satisfaction. If you have any concerns about your order, please don't hesitate to contact our customer support team.
For any further questions or to initiate a refund, please contact our customer support at support@shodai.food or +880 1715-253043.
